Carlos Aponte
Carlos Aponte
P.Eng., M.Sc., MBA, Lean Six Sigma Master Black Belt
Languages
He continued to expand in other sectors, which included financial, government, agricultural, telecommunications, health, and retail. There, he assisted clients with their strategic and operational goals and helped them expand into various market segments. He also advised clients with their business process management, continuous improvement, and optimization, particularly in the implementation of Six Sigma Methodology, as well as the adoption of various technology solutions that involved data management and migration.
Other specialties include Customer Experience, Risk Management, Business Process Management, and Entrepreneurship & Innovation.
Service/Transactional
7+ Years of Experience
Airlines & Transportation
With over four years of dedicated experience in the Airlines industry, Carlos at AMSaxum brings a wealth of expertise to operational excellence. His achievements include engaging in different types of start-ups, such as one at the investor phase where he helped with the integration of a road map for technology applications. Later, acting as the financial auditor for the Audit Consortium for the Barranquilla airport, he oversaw the reversal and early liquidation stage of concessionaire’s contract with ANI (Agencia Nacional de Infraestructura), grantor of the operation by the Aeronáutica Civil de Colombia. His professional goal is to help businesses align their business process and technology with their strategic objectives to replicate that experience with other customers.
Education
With over seven years of experience in Higher Education, Carlos at AM Saxum brings expertise in operational excellence. As a Board of Governors member reporting to the University President, he has driven strategic initiatives, including the development of Labor and Human Development Programs in Big Data, Cloud, AI, and Data Science with IBM, Microsoft, and Salesforce, strengthening higher education’s strategic positioning post-COVID.
He also positioned the Quality Management System as a strategic tool while maintaining ISO 9001:2015 certification and compliance with NTC 5581:2011 and NTC 5555 standards. Other achievements include structuring an Integrated Quality Management System (HSEQ) to optimize efficiency, compliance, and customer experience, and he led the implementation of SoftExpert for enhanced process visibility, integration, and control.
He also spearheaded Uniminuto’s value chain reform, aligning strategy with Agile principles and risk mitigation, while securing a Six Sigma international certification at Universidad de La Sabana with seven projects, yielding $2.5M in savings, operational improvements, and improved supplier negotiations.
Technology
14+ Years of Experience
Telecommunications
With over fourteen years of experience in the Telecommunications industry with Motorola, Carlos brings expertise to operational excellence. His achievements include enhancing KPIs through Continuous Improvement Quality initiatives to maintain the score card ranking with the customer and ISO certification internally and initiatives to reduce the Cost of Poor Quality. He also helped develop the Direct-To-Consumer strategy for tablets and engaging in reverse logistic processes, with a strong focus on delivery cycle time deadline.
Other achievements include developing methods to mitigate negative customer impact, leading to reductions in the No-Fault-Found (NFF) of 36% in one year, as well as working with a regional group to attain corporate objectives aligning their action plans to the customer’s main initiatives/expectations.
His work involved integrating IT solutions, piloting a Motorola software upgrade, diagnostic and repair tracking tool aimed to reduce reverse logistic cost by 40% and increase customer satisfaction. Through this work he helped achieve annual operational cost reductions in the range of 28% to 55% while increasing operational quality standards.