As the service and the transactional industry continue to get more competitive, many companies may feel uncertain about their future. Now more than ever, it’s essential to increase your company’s performance to maintain and acquire customers. Since transactional processes are tied to a company’s interaction with customers, this industry is the perfect fit for Lean Six Sigma methodologies, as they focus on executing a strategy based on their consumer-base.

What is a transactional process?

A transactional process is a business based on decisions, rather than fixed elements. It differs from manufacturing processes but still is compatible with Lean Six Sigma systems to increase workplace efficiency. Here are some of the most common examples of a transactional process:

  • Non-linear work activities
  • Fast adaptability due to the ever-changing customer
  • Many workflows and interactions that are cross-functional
  • Processes that span across various geographical locations
  • Inventory that is not as physically visible, like electronic data

Do Lean Six Sigma methodologies work for the service and transactional industries?

To best plan for a transactional process, it’s essential to educate your staff so they can make quicker decisions and try to predict defects, as they won’t be as evident until the customer experiences them. At AMSaxum Inc., we can help you anticipate these potential issues with Lean Six Sigma activities.

Lean methods have been particularly successful within these industries:

What is DMAIC, and how does it improve businesses?

Lean Six Sigma uses a DMAIC (Define Measure Analyse Improve Control) tool map to organize improvement projects for your business. These tools work well in office and transactional environments because it helps with service demand and capacity analysis, as well as failure demand analysis. This system also assists with activity sampling, multitasking, time management, and project management. Overall, the DMAIC Tools Map is useful in a professional capacity and will increase your knowledge so you can run your business as efficiently as possible.

By using the above mentioned strategies, you’ll be able to compete in the service and transactional industries and be confident about the future of your company.

At AMSaxum Inc., we know that service and transactional industries need dynamic plans that will help launch them to success. We use the most up-to-date strategies available today to increase company leadership, shape organizational processes, minimize product costs, as well as increase profit margins. If you are looking to take your business to the next level and want to learn everything you can about Lean Six Sigma processes, give us a call today at 1-905-315-6847 or fill out the Contact form on our website.

We look forward to speaking with you about the revolutionary Lean Six Sigma system and working with you on your next project.

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