One of the most critical aspects of the hospitality industry is customer service. Since it is such a people-oriented industry, hotel companies can expect to succeed based on their levels of authenticity and professionalism, as well as the guest’s rates of satisfaction. Many hospitality organizations, therefore, use the Lean Six Sigma methods as a way to improve their operations.
Lean Six Sigma prioritizes customer satisfaction and combines this with decision making based on statistics. To meet your guest’s needs, you need the skills of anticipating what your customer requires and to provide it at the ideal time. Inventory also needs to be appropriately managed so that you have just the right amount at any given time. That’s where AMSaxum Inc. comes into play by using Lean Six Sigma approaches – these strategies lead to consistent and quality services that increase profit margins.
Plus, customer loyalty is one of the most crucial elements of the hospitality industry, which is why many companies offer exclusive rewards and loyalty perks, as well as incentive programs. As soon as a hospitality company earns customer loyalty, then they will start to see an increase in profits and success in their hotel business. It’s essential to improve upon these processes, and the Lean Six Sigma Toolbox can help. With these strategies, hospitality professionals can minimize their errors to less than 3.4 per million opportunities, which means that a hotel’s reputation and presence will be strong.
In addition to the tangible financial benefits possible through lean, there are applicable government grant options to aid with the upfront costs of corporate training that is typically required during the implementation of Lean Six Sigma / Continuous Improvement methodologies. AMSaxum experts in government funding help with the application of these grants. For more information on continuous improvement and government funding call AMSaxum at 905-315-6847 or contact us here.
Here are some specific ways that the Lean Six Sigma approach helps professionals in the hospitality industry.
Lean Six Sigma increases profits by implementing a streamlined process that guides hotel operations. The goal is to deliver quality services to guests effectively and quickly while maintaining quality. As a result, the Lean Six Sigma model will improve revenues by giving hotels opportunities to achieve more with fewer resources.
The Lean Six Sigma approach reduces hotel costs by eliminating waste from unnecessary activities and solving any processing issues. By identifying defective processes and then fixing them, a hotel will lower their costs.
To make a hotel’s operations more effective, the Lean Six Sigma approach enhances a hotel’s efforts so that guests receive outstanding service. It also makes sure that hotels can offer their guests as many services as possible to ensure guests are satisfied.
The Lean Six Sigma implementation also provides employees with a feeling of ownership. Because of this, morale is improved, and employees become more effective in delivering ideal results for whatever improvement aspect they are involved with. When employees feel that they are an active part of the process, they become more engaged in the business, leading to better performance.
If you’re a hospitality professional looking to take their business to the next level, the team at AMSaxum can help. We specialize in Lean Six Sigma solutions that will launch your hotel business to success. If you want to know more about what we offer, reach out today by calling us at or filling out the Contact form on our website. We are excited to work with you and your business!