{"id":4406,"date":"2025-11-20T10:31:26","date_gmt":"2025-11-20T15:31:26","guid":{"rendered":"https:\/\/www.amsaxum.com\/?post_type=case-studies&#038;p=4406"},"modified":"2026-04-11T08:25:55","modified_gmt":"2026-04-11T12:25:55","slug":"reducing-hospital-booking-cycle-time","status":"publish","type":"case-studies","link":"https:\/\/www.amsaxum.com\/ca\/case-studies\/reducing-hospital-booking-cycle-time\/","title":{"rendered":"Reducing Hospital Booking Cycle Time by 62%"},"content":{"rendered":"\n<p>A hospital in Southwestern Ontario faced significant delays in processing imaging appointment requests. Manual, paper-based systems resulted in lost requisitions, poor communication, and long lead times. The hospital implemented a Lean Six Sigma strategy that resulted in a 62% reduction in cycle time, improved staff utilization, and better patient access.<\/p>\n\n\n\n<figure class=\"wp-block-image alignfull size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"283\" src=\"https:\/\/www.amsaxum.com\/wp-content\/uploads\/2025\/07\/standard-quality-control-collage-concept-1024x283.webp\" alt=\"\" class=\"wp-image-4745\" srcset=\"https:\/\/www.amsaxum.com\/ca\/wp-content\/uploads\/2025\/07\/standard-quality-control-collage-concept-1024x283.webp 1024w, https:\/\/www.amsaxum.com\/ca\/wp-content\/uploads\/2025\/07\/standard-quality-control-collage-concept-300x83.webp 300w, https:\/\/www.amsaxum.com\/ca\/wp-content\/uploads\/2025\/07\/standard-quality-control-collage-concept-768x212.webp 768w, https:\/\/www.amsaxum.com\/ca\/wp-content\/uploads\/2025\/07\/standard-quality-control-collage-concept-24x7.webp 24w, https:\/\/www.amsaxum.com\/ca\/wp-content\/uploads\/2025\/07\/standard-quality-control-collage-concept-36x10.webp 36w, https:\/\/www.amsaxum.com\/ca\/wp-content\/uploads\/2025\/07\/standard-quality-control-collage-concept-48x13.webp 48w, https:\/\/www.amsaxum.com\/ca\/wp-content\/uploads\/2025\/07\/standard-quality-control-collage-concept.webp 1153w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-context-amp-objectives\">Context &amp; Objectives:<\/h3>\n\n\n\n<p>The imaging department was struggling with inefficiencies in its booking system. Requisitions from external physicians were submitted via paper, hand-delivered through various hospital departments. This created a chaotic, slow process with frequent errors and missing forms.<\/p>\n\n\n\n<p>The project\u2019s objective was to reduce the booking cycle time while ensuring continuity of care and minimal system disruption. A full digital overhaul of every physician office was financially unfeasible, prompting the need for a smart, targeted solution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-challenges\">Challenges :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fragmented workflows using paper forms<\/li>\n\n\n\n<li>Manual hand-offs prone to delays and lost requisitions<\/li>\n\n\n\n<li>Incompatibility with external physician software systems<\/li>\n\n\n\n<li>Budget constraints prevented system-wide digital integration<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-lean-six-sigma-approach\">Lean Six Sigma Approach:<\/h3>\n\n\n\n<p>AM Saxum applied the Pareto Principle (80\/20 Rule) to identify the root causes of delay. Analysis showed that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>20% of referring physicians generated 80% of imaging requests<\/li>\n\n\n\n<li>By targeting just that group, the hospital could maximize impact without a full-system overhaul<\/li>\n<\/ul>\n\n\n\n<p>The team implemented a selective paperless workflow, digitally connecting the imaging department with high-volume physician offices.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-results\">Results:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>62% reduction in appointment cycle time<\/li>\n\n\n\n<li>Significant reduction in administrative errors<\/li>\n\n\n\n<li>Improved patient scheduling and throughput<\/li>\n\n\n\n<li>Staff resources were reallocated to higher-value tasks, reducing bottlenecks elsewhere in the hospital<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-conclusion\">Conclusion:<\/h3>\n\n\n\n<p>This initiative illustrates how AM Saxum\u2019s Lean Six Sigma methodology and cross-industry experience deliver real value\u2014even in complex environments like <a href=\"https:\/\/www.amsaxum.com\/ca\/industries\/healthcare\/\">healthcare<\/a>. By aligning improvement efforts with resource constraints, we helped the client unlock measurable gains with minimal disruption, contributing directly to operational excellence, cost efficiency, and better patient care.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A hospital in Southwestern Ontario faced significant delays in processing imaging appointment requests. Manual, paper-based systems resulted in lost requisitions, poor communication, and long lead times. The hospital implemented a Lean Six Sigma strategy that resulted in a 62% reduction in cycle time, improved staff utilization, and better patient access.<\/p>\n","protected":false},"author":5,"featured_media":4749,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"case-studies-categories":[17],"case-studies-tags":[],"ppma_author":[],"class_list":["post-4406","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-studies-categories-home-category"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Reducing Hospital Booking Cycle Time by 62% - AM Saxum<\/title>\n<meta name=\"description\" content=\"See how AM Saxum reduced booking cycle time by 62% in a Southwestern Ontario hospital using Lean Six Sigma. Streamline patient access and improve healthcare efficiency today.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.amsaxum.com\/case-studies\/reducing-hospital-booking-cycle-time\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reducing Hospital Booking Cycle Time by 62%\" \/>\n<meta property=\"og:description\" content=\"See how AM Saxum reduced booking cycle time by 62% in a Southwestern Ontario hospital using Lean Six Sigma. Streamline patient access and improve healthcare efficiency today.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.amsaxum.com\/case-studies\/reducing-hospital-booking-cycle-time\/\" \/>\n<meta property=\"og:site_name\" content=\"AM Saxum\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/AM-Saxum-Inc\/100064127496157\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-11T12:25:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.amsaxum.com\/wp-content\/uploads\/2025\/11\/office.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"341\" \/>\n\t<meta property=\"og:image:height\" content=\"213\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.amsaxum.com\\\/case-studies\\\/reducing-hospital-booking-cycle-time\\\/\",\"url\":\"https:\\\/\\\/www.amsaxum.com\\\/case-studies\\\/reducing-hospital-booking-cycle-time\\\/\",\"name\":\"Reducing Hospital Booking Cycle Time by 62% - AM Saxum\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.amsaxum.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.amsaxum.com\\\/case-studies\\\/reducing-hospital-booking-cycle-time\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.amsaxum.com\\\/case-studies\\\/reducing-hospital-booking-cycle-time\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.amsaxum.com\\\/ca\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/office.webp\",\"datePublished\":\"2025-11-20T15:31:26+00:00\",\"dateModified\":\"2026-04-11T12:25:55+00:00\",\"description\":\"See how AM Saxum reduced booking cycle time by 62% in a Southwestern Ontario hospital using Lean Six Sigma. Streamline patient access and improve healthcare efficiency today.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.amsaxum.com\\\/case-studies\\\/reducing-hospital-booking-cycle-time\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.amsaxum.com\\\/case-studies\\\/reducing-hospital-booking-cycle-time\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.amsaxum.com\\\/case-studies\\\/reducing-hospital-booking-cycle-time\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.amsaxum.com\\\/ca\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/office.webp\",\"contentUrl\":\"https:\\\/\\\/www.amsaxum.com\\\/ca\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/office.webp\",\"width\":341,\"height\":213},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.amsaxum.com\\\/case-studies\\\/reducing-hospital-booking-cycle-time\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.amsaxum.com\\\/ca\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Reducing Hospital Booking Cycle Time by 62%\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.amsaxum.com\\\/#website\",\"url\":\"https:\\\/\\\/www.amsaxum.com\\\/\",\"name\":\"AM Saxum\",\"description\":\"Optimizing Processes, Empowering Industries.\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.amsaxum.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.amsaxum.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.amsaxum.com\\\/#organization\",\"name\":\"AM Saxum\",\"url\":\"https:\\\/\\\/www.amsaxum.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.amsaxum.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.amsaxum.com\\\/ca\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/cropped-Group-20.webp\",\"contentUrl\":\"https:\\\/\\\/www.amsaxum.com\\\/ca\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/cropped-Group-20.webp\",\"width\":200,\"height\":55,\"caption\":\"AM Saxum\"},\"image\":{\"@id\":\"https:\\\/\\\/www.amsaxum.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/people\\\/AM-Saxum-Inc\\\/100064127496157\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/amsaxum\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Reducing Hospital Booking Cycle Time by 62% - AM Saxum","description":"See how AM Saxum reduced booking cycle time by 62% in a Southwestern Ontario hospital using Lean Six Sigma. Streamline patient access and improve healthcare efficiency today.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.amsaxum.com\/case-studies\/reducing-hospital-booking-cycle-time\/","og_locale":"en_US","og_type":"article","og_title":"Reducing Hospital Booking Cycle Time by 62%","og_description":"See how AM Saxum reduced booking cycle time by 62% in a Southwestern Ontario hospital using Lean Six Sigma. Streamline patient access and improve healthcare efficiency today.","og_url":"https:\/\/www.amsaxum.com\/case-studies\/reducing-hospital-booking-cycle-time\/","og_site_name":"AM Saxum","article_publisher":"https:\/\/www.facebook.com\/people\/AM-Saxum-Inc\/100064127496157\/","article_modified_time":"2026-04-11T12:25:55+00:00","og_image":[{"width":341,"height":213,"url":"https:\/\/www.amsaxum.com\/wp-content\/uploads\/2025\/11\/office.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.amsaxum.com\/case-studies\/reducing-hospital-booking-cycle-time\/","url":"https:\/\/www.amsaxum.com\/case-studies\/reducing-hospital-booking-cycle-time\/","name":"Reducing Hospital Booking Cycle Time by 62% - AM Saxum","isPartOf":{"@id":"https:\/\/www.amsaxum.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.amsaxum.com\/case-studies\/reducing-hospital-booking-cycle-time\/#primaryimage"},"image":{"@id":"https:\/\/www.amsaxum.com\/case-studies\/reducing-hospital-booking-cycle-time\/#primaryimage"},"thumbnailUrl":"https:\/\/www.amsaxum.com\/ca\/wp-content\/uploads\/2025\/11\/office.webp","datePublished":"2025-11-20T15:31:26+00:00","dateModified":"2026-04-11T12:25:55+00:00","description":"See how AM Saxum reduced booking cycle time by 62% in a Southwestern Ontario hospital using Lean Six Sigma. Streamline patient access and improve healthcare efficiency today.","breadcrumb":{"@id":"https:\/\/www.amsaxum.com\/case-studies\/reducing-hospital-booking-cycle-time\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.amsaxum.com\/case-studies\/reducing-hospital-booking-cycle-time\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.amsaxum.com\/case-studies\/reducing-hospital-booking-cycle-time\/#primaryimage","url":"https:\/\/www.amsaxum.com\/ca\/wp-content\/uploads\/2025\/11\/office.webp","contentUrl":"https:\/\/www.amsaxum.com\/ca\/wp-content\/uploads\/2025\/11\/office.webp","width":341,"height":213},{"@type":"BreadcrumbList","@id":"https:\/\/www.amsaxum.com\/case-studies\/reducing-hospital-booking-cycle-time\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.amsaxum.com\/ca\/"},{"@type":"ListItem","position":2,"name":"Reducing Hospital Booking Cycle Time by 62%"}]},{"@type":"WebSite","@id":"https:\/\/www.amsaxum.com\/#website","url":"https:\/\/www.amsaxum.com\/","name":"AM Saxum","description":"Optimizing Processes, Empowering Industries.","publisher":{"@id":"https:\/\/www.amsaxum.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.amsaxum.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.amsaxum.com\/#organization","name":"AM Saxum","url":"https:\/\/www.amsaxum.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.amsaxum.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.amsaxum.com\/ca\/wp-content\/uploads\/2025\/07\/cropped-Group-20.webp","contentUrl":"https:\/\/www.amsaxum.com\/ca\/wp-content\/uploads\/2025\/07\/cropped-Group-20.webp","width":200,"height":55,"caption":"AM Saxum"},"image":{"@id":"https:\/\/www.amsaxum.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/people\/AM-Saxum-Inc\/100064127496157\/","https:\/\/www.linkedin.com\/company\/amsaxum\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.amsaxum.com\/ca\/wp-json\/wp\/v2\/case-studies\/4406","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.amsaxum.com\/ca\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.amsaxum.com\/ca\/wp-json\/wp\/v2\/types\/case-studies"}],"author":[{"embeddable":true,"href":"https:\/\/www.amsaxum.com\/ca\/wp-json\/wp\/v2\/users\/5"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.amsaxum.com\/ca\/wp-json\/wp\/v2\/media\/4749"}],"wp:attachment":[{"href":"https:\/\/www.amsaxum.com\/ca\/wp-json\/wp\/v2\/media?parent=4406"}],"wp:term":[{"taxonomy":"case-studies-categories","embeddable":true,"href":"https:\/\/www.amsaxum.com\/ca\/wp-json\/wp\/v2\/case-studies-categories?post=4406"},{"taxonomy":"case-studies-tags","embeddable":true,"href":"https:\/\/www.amsaxum.com\/ca\/wp-json\/wp\/v2\/case-studies-tags?post=4406"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.amsaxum.com\/ca\/wp-json\/wp\/v2\/ppma_author?post=4406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}